1. Agreement to Terms
By accessing or using the Wingman platform, website, or any associated services (collectively, the “Service”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree, you must not use the Service.
These Terms constitute a legally binding agreement between you and Mafichoni Limited (“Wingman”, “we”, “us”), a company registered in Kenya with its principal office at Mararo Avenue, off Riara Road, Nairobi, Kenya.
3. Accounts & Registration
To access certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your login credentials and not share them with others.
- Notify Wingman immediately at hello@wingman.co.ke if you suspect unauthorised access to your account.
- Accept responsibility for all activity that occurs under your account.
We reserve the right to suspend or terminate any account that we reasonably believe has been misused, is inactive, or violates these Terms.
4. Client Terms
As a Client, you agree to:
- Provide accurate information about the services you require, your location, and any relevant access instructions for the Practitioner.
- Treat all Practitioners with dignity and respect. Abusive, discriminatory, or threatening behaviour toward a Practitioner will result in immediate account termination.
- Give reasonable notice — at minimum 4 hours — for the cancellation of a confirmed booking, except in genuine emergency situations. Late or no-show cancellations may affect your standing on the platform.
- Confirm receipt of service through the platform once a booking is completed. Reviews and re-bookings are only available after confirmation.
- Pay the agreed service fee promptly. Wingman processes all payments; direct cash payments to Practitioners that circumvent the platform are a breach of these Terms.
- Non-solicitation: You agree not to directly hire, contract, or engage in any private arrangement with a Practitioner you were introduced to through Wingman for a period of 12 months following your last Wingman-facilitated booking with that Practitioner. See Section 11 for full details.
5. Practitioner Terms
As a Practitioner, you agree to:
- Maintain the accuracy of your profile at all times, including your services, pricing, portfolio photographs, and availability status.
- Hold a valid government-issued ID. Wingman reserves the right to request verification documents at any time to maintain the integrity of the platform.
- Attend all confirmed bookings punctually and deliver the agreed service to a professional standard. Unexplained no-shows or repeated cancellations may result in suspension.
- Pay the KES 300 monthly platform subscription to remain listed and visible on Wingman. Subscriptions are due on the same date each month and must be kept current.
- Pay the KES 100 per-order commission following each completed booking, as confirmed by the Client. Your account will be paused for new bookings until all outstanding commission is settled.
- Maintain a working smartphone and reliable mobile internet connection. These are required to receive booking notifications, manage your profile, and process orders in real time.
- Maintain client confidentiality. You must not share a client's personal details, location, or any information about their household outside the Wingman platform.
- Non-compete obligation: You agree not to directly provide services to, or accept private arrangements from, any Client you were introduced to through Wingman for a period of 12 months after the conclusion of your last Wingman-facilitated booking with that Client. See Section 11 for full details.
6. Subscriptions, Commissions & Payments
Wingman operates a transparent two-part fee structure for Practitioners:
- Monthly subscription (KES 300): A flat monthly fee to maintain an active, visible listing on the platform. This fee is payable in advance and is non-refundable once the billing period begins.
- Per-order commission (KES 100): A commission charged per completed order, triggered once the Client confirms that the service has been received. Commission is payable via M-Pesa STK push through the Practitioner portal.
Practitioners set their own service rates, which are displayed on their public profile. Wingman does not set, cap, or negotiate Practitioner rates on their behalf.
Account lock: If a Practitioner has an unpaid commission from a previous order, their account will be automatically paused and will not accept new bookings until the outstanding KES 100 is paid. Wingman will send a payment prompt via the Practitioner portal.
All payments are processed in Kenyan Shillings (KES) via M-Pesa. In the event of a billing dispute, contact hello@wingman.co.ke. We will investigate and respond within 5 business days.
7. Acceptable Use
You must not use the Service to:
- Circumvent the platform by arranging private bookings directly with Practitioners found through Wingman, in violation of the non-solicitation terms.
- Post false, misleading, or defamatory reviews or reports about a Practitioner or Client.
- Harvest contact details of Practitioners or Clients for commercial or marketing purposes outside Wingman.
- Attempt to gain unauthorised access to any part of the platform or another user's account.
- Impersonate another person or create fictitious profiles.
- Use the Service for any purpose that is illegal under Kenyan law.
Violation of these rules may result in immediate account termination and, where appropriate, referral to relevant authorities.
8. Intellectual Property
All content on the Wingman platform — including the Wingman name, logo, design, text, and software — is owned by Mafichoni Limited and is protected by Kenyan intellectual property law.
Practitioners retain ownership of their own portfolio photographs and content uploaded to their profiles. By uploading content to Wingman, you grant Wingman a non-exclusive, royalty-free licence to display that content on the platform and in promotional materials for the purpose of operating and marketing the Service.
You may not reproduce, distribute, or create derivative works from any Wingman content without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by Kenyan law, Wingman's liability for any claim arising from the use of the Service is limited to the amount you have paid to Wingman in the 30 days preceding the event giving rise to the claim.
Wingman is not liable for any indirect, consequential, or incidental loss arising from your use of the Service. Because Practitioners are independent professionals, Wingman is not liable for the quality, safety, or outcome of any personal care service delivered by a Practitioner. Clients engage Practitioners at their own discretion.
We do not guarantee that the Service will be uninterrupted or error-free. We will endeavour to give reasonable notice of planned maintenance.
10. Termination
Either party may close their account at any time by giving 7 days' written notice. Wingman may terminate or suspend an account immediately without notice if you breach these Terms, particularly in cases involving abuse, fraud, repeated no-shows, or non-payment of outstanding fees.
Upon termination, your profile will be removed from the discovery grid. Data will be retained in line with our Privacy Policy. Outstanding subscription or commission fees remain payable on termination.
11. Non-Solicitation
Wingman invests in verifying Practitioners, building Client trust, and creating the infrastructure that enables each match. To protect this investment, the following restrictions apply to both parties.
Practitioner restriction (12 months): A Practitioner who leaves the Wingman network — whether voluntarily, through suspension, or by non-renewal of their subscription — may not directly provide personal care services to, or accept private bookings from, any Client they were introduced to through the Wingman platform for a period of 12 months from the date of departure or the conclusion of their last Wingman-facilitated booking with that Client, whichever is later.
Client restriction (12 months): A Client who ceases to use Wingman services may not directly engage, hire, or contract any Practitioner they were introduced to through the Wingman platform for a period of 12 months from their last Wingman-facilitated booking with that Practitioner.
These restrictions apply:
- Regardless of whether the private arrangement is initiated by the Client, the Practitioner, or a third party.
- To direct private bookings, informal arrangements, sub-contracting, and any other form of engagement outside the Wingman platform.
- Even where the parties claim the relationship arose independently of Wingman — the burden of proof lies with the party seeking to demonstrate independence.
Penalty for non-compliance: Any Client or Practitioner found to have violated this non-solicitation clause shall be liable to pay Wingman a penalty equivalent to three (3) months' worth of platform subscription fees (calculated at the then-current monthly rate), plus any commissions that would have been payable on the private bookings. This penalty is in addition to — and does not replace — Wingman's right to seek injunctive relief or damages under Kenyan law.
Wingman reserves the right to pursue recovery of this penalty through the courts of Kenya and to permanently remove the offending party from the platform.
12. Governing Law
These Terms are governed by the laws of Kenya. Any dispute arising from these Terms shall be referred first to mediation under the Nairobi Centre for International Arbitration rules. If mediation fails, disputes shall be resolved in the courts of Kenya.